Refund & Returns Policy

At Blur, we want you to be completely satisfied with your purchase of our blue light blocking glasses for gamers. If for any reason you are not happy with your order, we are here to help. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning a product and obtaining a refund.

1. Eligibility for Returns

You have the right to return your product within 14 days of receiving it for a refund or exchange, subject to the conditions outlined below:

  • The product must be unused, in its original condition, and with all original packaging, accessories, and tags intact.
  • The product must be free from any damage or signs of wear and tear, except as necessary to inspect the item.
  • The product must be accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Products that have been personalized or customized.
  • Products that have been used or show signs of wear.
  • Any items marked as “Final Sale” at the time of purchase.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at sarrisg04@gmail.com with your order number, reason for return, and any relevant photos (if applicable).
  2. Receive Return Authorization: We will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and return instructions within 3 business days.
  3. Pack and Ship the Product: Safely pack the product in its original packaging and include the original receipt or proof of purchase. Clearly mark the RAN on the outside of the package.
  4. Ship the Product to:
    Blur
    Attn: Returns Department
    Esperidwn 56, 18452 Greece

Please note that you are responsible for the cost of return shipping unless the product is defective or incorrect.

4. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of return shipping, except in cases where the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Blur Responsibility: If the return is due to an error on our part (e.g., defective or incorrect item), we will provide you with a prepaid return shipping label or reimburse you for the return shipping cost.

5. Processing Returns and Refunds

  • Inspection: Once we receive your returned product, we will inspect it to ensure it meets the return eligibility criteria.
  • Refund Approval: If the return is approved, we will process your refund within 7 business days of receiving the returned product.
  • Refund Method: Refunds will be issued to the original payment method used during purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

If you wish to exchange a product, please follow the return process outlined above and specify that you would like an exchange. Once we receive and approve your return, we will send out the replacement product (subject to availability). If the replacement product is of a different value, any price difference will be charged or refunded accordingly.

7. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt by emailing sarrisg04@gmail.com with your order number, a description of the issue, and photos of the damage or defect. We will work with you to resolve the issue promptly, either by offering a replacement, repair, or refund, at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company, as it may take some time for the refund to be processed and posted.
  3. If you have done all of this and still have not received your refund, please contact us at sarrisg04@gmail.com.

9. Contact Information for Customer Support

If you have any questions or need further assistance with a return or refund, please contact our Customer Support team:

We are here to help you Monday to Friday, 9:00 AM to 5:00 PM (local time).

10. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically for any changes.

By purchasing from our Website, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy. Thank you for shopping with Blur!

This policy is designed to be fair and transparent while protecting both your business and your customers. Consider consulting with a legal professional to ensure full compliance with all applicable laws and regulations.sider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.